📌 Digital Product Policy
All items sold on Ai-Studio are non-tangible, irrevocable digital goods. Once the product is delivered and downloaded, we do not offer returns, exchanges, or refunds, except under specific conditions outlined below.
✅ Eligible Refund Scenarios
We may issue a full or partial refund under the following conditions:
- The file is corrupted or damaged and cannot be used
- You have not received the product download link within 24 hours of purchase
- The product is significantly different from the description or preview displayed on our website
Note: Requests must be submitted within 7 days of purchase, with clear explanation and proof (e.g., screenshots or error logs).
❌ Non-Refundable Circumstances
Refunds will not be granted for:
- Change of mind
- Incompatibility with your software or system (please check requirements before purchase)
- Claims made after the 7-day window
- Failure to understand product usage (we provide full documentation or support)
📬 Contact for Refund Requests
If you believe you’re eligible for a refund, please email us at:
support team.
Include your order number and details of the issue.
We aim to respond within 48 hours.
Thank you for choosing Ai-Studio. Your creative growth is our mission.